Legal Document

rajek 24's Privacy Policy

This document describes how rajek 24 collects, stores, and protects your personal information. By using the platform, you are considered to have accepted the terms of this policy.

Last updated: January 2025

1 Introduction and Applicability

rajek 24 places the highest importance on the privacy of its users. This privacy policy applies to users located in Bangladesh and is effective across rajek 24's website, applications, and all digital platforms.

Before reading this policy, we recommend that you read our Terms and Conditions, as both documents together give a complete picture of your relationship with rajek 24.

If you disagree with any part of this privacy policy, please refrain from using our platform and contact our support team for any questions.

This privacy policy applies only to individuals aged 21 or above. Information belonging to anyone under 21 is not knowingly collected.

2 What Information We Collect

rajek 24 may collect the following types of information:

2.1 Registration and Identity Information

  • Full name and date of birth
  • Mobile number and email address
  • User-chosen username and password (stored in encrypted form)
  • National ID or passport details (if identity verification is required)

2.2 Financial Transaction Information

  • Deposit and withdrawal history
  • Mobile banking number — bKash, Nagad, or Rocket
  • Transaction amount and date

2.3 Device and Technical Information

  • IP address and device type
  • Browser type and operating system
  • Session duration and page navigation data
  • Data obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

  • History of games played
  • Bet amounts, win and loss records
  • Bonus and promotion usage details

3 Purpose of Data Collection

Collected information is used for the following purposes:

  1. Completing account registration, OTP verification, and ensuring secure login.
  2. Processing deposits and withdrawals and maintaining transaction records.
  3. Verifying user identity and preventing fraudulent activity.
  4. Providing a personalised experience and communicating relevant offers or bonuses.
  5. Protecting platform security and detecting cyber attacks.
  6. Providing customer support and resolving complaints.
  7. Enforcing responsible gaming policy and monitoring risky behaviour.

rajek 24 never sells your information to third parties. Information is used only for purposes directly related to providing the service.

4 Data Storage and Security

Your personal information is stored on secure servers using SSL encryption technology. rajek 24 follows these security measures:

4.1 Technical Protection

  • 256-bit SSL encryption is used for all data transmission.
  • Passwords are stored using hashing and salting methods — raw passwords are never retained.
  • Regular security audits and vulnerability testing.
  • Firewalls and intrusion detection systems are kept active.

4.2 Organisational Protection

  • Only authorised staff can access user information.
  • A complete log of all data access is maintained.
  • Staff receive training on data protection.

4.3 Retention Period

Information is retained while the account is active. Even after an account is closed, financial transaction data may be retained for a specified period for legal and audit purposes.

5 Sharing Information with Third Parties

rajek 24 may share information in the following limited circumstances:

  1. Payment processors: Necessary information is shared to complete transactions via bKash, Nagad, and Rocket, but only the minimum required data.
  2. Technology partners: Specific information may be shared under agreement with technology service providers for platform operations.
  3. Legal obligations: Information may be provided under applicable laws of Bangladesh or at the direction of a competent authority.
  4. Fraud prevention: Minimum information may be shared with verification agencies to detect fraudulent activity.

Outside the above cases, your information is not disclosed or sold to any third party for any other purpose.

6 Cookie Policy

Cookies and similar technologies are used on the rajek 24 website. These are primarily used for the following purposes:

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, verify security, and save form data. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your language preference, display settings, and personalised experience. You can disable them from your browser settings, but doing so may limit some features.

6.3 Analytics Cookies

Analytics cookies are used to understand which pages users visit most and where issues occur. This information is aggregated and kept anonymous — it cannot be linked to any individual.

Most browsers offer the option to manage cookies. Disabling cookies entirely may cause some services to not function properly.

7 User Rights

Every person using the rajek 24 platform has the following rights:

  1. Right to access: You may request to know what information is held about you.
  2. Right to correction: You may request that incorrect or outdated information be updated.
  3. Right to deletion: You may request that your information be deleted in certain circumstances, though some information may need to be retained due to legal obligations.
  4. Right to restrict processing: In certain cases, you may request that processing of your information be limited.
  5. Right to complain: If there is any issue with data protection, you may file a complaint directly with rajek 24's support team.

To exercise these rights, contact us via 24/7 live chat or email. We provide support in both Bengali and English.

8 Protection of Minors

All services of rajek 24 are for individuals aged 21 or above only. We do not knowingly collect information from anyone under 21, and if such information comes to our attention, it is deleted immediately.

We take responsible gaming very seriously. We recommend reading our Responsible Gaming Policy in detail, particularly for parents and family members.

If you suspect that a minor has opened an account, please notify our support team immediately.

9 External Links and Third-Party Services

Payment services displayed on the rajek 24 platform — bKash, Nagad, and Rocket — are governed by their own privacy policies. It is advisable to read their respective policies before providing information to those services.

Game providers — such as Pragmatic Play, PG Soft, and Evolution — may receive technical data necessary for game operations, but personally identifiable information is not shared with them.

10 Policy Changes and Notification

rajek 24 reserves the right to update this privacy policy as needed. If significant changes are made to the policy:

  • A clear notice will be posted on the website.
  • Registered users may be notified via their mobile number or email.
  • The date of the change will be noted in the "Last updated" section above.

Continued use of the platform after changes are made will be considered acceptance of the updated policy.

11 Contact and Complaints

For any questions, complaints, or data-related requests regarding this privacy policy, contact rajek 24 through the following channels:

We provide support in both Bengali and English. For general questions, you can check our FAQ section — answers to many common queries are available there.

Those interested in learning more about rajek 24 can read our About Us page.