rajek 24's commitment to responsible gaming
Gaming should be a source of enjoyment — not a burden. rajek 24 believes every player has the right to bet safely and with awareness. On this page we explain how you can set your own limits and get support when you need it.
Our commitment
rajek 24 is more than a betting platform — it is a community where every member's wellbeing matters to us. We believe betting is enjoyable only when done with awareness, within a set budget, and based on clear decisions. We verify age before every account is opened — no one under 21 can register at rajek 24.
Our terms and conditions detail the circumstances under which an account may be suspended or temporarily closed. Players often do not realise that betting is having a negative effect on their lives. For this reason we have developed a number of self-regulation tools, the use of which is entirely at the player's own discretion.
Under our privacy policy, all information relating to responsible gaming requests is kept in strict confidence and is not shared with any third party. If you have any concerns about your betting behaviour, contact rajek 24's support team via 24/7 live chat or email — they can assist in both Bengali and English.
We believe it is possible to build a healthy and sustainable gaming culture. rajek 24 always wants players to bet within their financial means, to avoid placing more bets to chase losses, and to give family and professional life the highest priority.
If you have questions about betting, visit our FAQ section — it has detailed answers on account settings, payments, and support.
Self-regulation tools
Daily / weekly deposit limit
Set a limit on how much you deposit each day or week to keep your budget under control. Once a limit is set, it takes effect immediately.
Set a time limit for gaming
Decide in advance how long you will play in one sitting. Once the time is up, the system will remind you — this is useful for avoiding long sessions.
Temporary break (cooldown)
If you feel you need some rest, pause your account for anywhere between 24 hours and 30 days. During this time no login or betting will be possible.
Long-term self-exclusion
If you want a long break from betting, activate self-exclusion for between 6 months and 5 years. Promotional emails will also be paused during this period.
Check betting history
View your deposit, bet, and withdrawal history for the past 30/60/90 days at any time. Understanding your own patterns makes it easier to make informed decisions.
24/7 support team
Submit any responsible gaming request directly via live chat or email. Our support team assists in Bengali and English, seven days a week, day and night.
Limit setting request
Fill in the form below and our support team will apply the limit to your account. All information is completely confidential.
This information will be processed by the support team only. It will not be shared with any third party.
Warning signs of problematic betting
If any of the following signs apply to you, it is time to seek help.
- You are betting beyond your means and placing more bets to try to recover money you have lost.
- You are hiding your betting from family or friends, or lying to them about it.
- When you cannot bet, you feel restless, irritable, or anxious.
- You are using money set aside for essential expenses — rent, food, medical costs — to place bets.
- You are spending more time betting while neglecting work, studies, or family responsibilities.
- You have tried to take a break from betting but have repeatedly failed.
- You are betting with borrowed money or taking loans to fund your gambling.
Ways to get support
You do not have to carry this problem alone. Support is available through any of the following channels.
rajek 24 live chat
Our support team is active on live chat 24 hours a day, seven days a week. Speak in Bengali or English — whichever you prefer — and receive help right away.
Email support
If you prefer to write, email us at: [email protected] — the team aims to reply promptly and handles your matter with the utmost confidentiality.
Family and loved ones
Talk openly with family members and trusted friends. The support of someone close to you can be just as valuable as professional help.
Professional advice
Reach out to a mental health professional or counsellor. Various hospitals and clinics in Bangladesh offer specialist counselling services for behavioural issues.
Core principles of responsible gaming
Betting can never be a substitute for income. Every bet carries the possibility of winning or losing, and no strategy can fully overcome the mathematical advantage held by a casino or bookmaker over the long term. So only play with what you can afford to lose.
The rajek 24 platform is not for teenagers or anyone under 21. If a minor lives in your household or is close to you, keep your device protected with a password and enable parental controls.
Remember — play for enjoyment, not to recover losses. The moment betting starts to feel like a burden, use rajek 24's tools or get in touch with us.